Refund Policy

Thank you for shopping with us. Please read our refund policy carefully before making a purchase.

1. Digital Product Policy

All products sold on our website are digital goods (game gift cards and digital codes). Once the code has been delivered or revealed, it is considered used and cannot be refunded or returned.

2. Eligible Refund Cases

Refunds may only be granted under the following circumstances:

• The digital code has not been delivered yet.

• The code provided is invalid or not working, and the issue cannot be resolved after verification.

• A duplicate payment was made due to a system error.

If any of the above situations occur, please contact our support team for assistance.

3. Non-Refundable Situations

We cannot issue refunds in the following cases:

• The code has already been viewed, revealed, or redeemed.

• The wrong product was purchased due to customer selection error.

• The customer’s region or platform is not compatible with the purchased code.

• Any issues caused by third-party platform restrictions (such as Steam, PlayStation, Xbox, etc.).

Please make sure to check the product description, region, and platform compatibility before purchasing.

4. Refund Process

If your order qualifies for a refund, please contact us with the following information:

• Order number

• Email used for purchase

• Description of the issue

• Screenshot or evidence (if applicable)

Our support team will review your request within 1–3 business days.

5. Contact Us

If you have any questions regarding refunds or orders, please contact our support team:

Email: azgamebuy@gmail.com